Support

A problem with the app

So we can help the first time, tell us:

• your phone (iPhone or Android) and, if you know it, its system version;
• what you were doing, and what happened;
• a screenshot, if you can.

A question about your account

Write to us from your account's email address and tell us whether you sign in with Apple or with Google. We will never ask for a password.

To delete your account, follow the steps on the Delete my account page. For your personal information, see the privacy policy.

You run a listed shop

To correct something, have your shop removed or talk to us about OneGo, write to us with the shop's name and address. In the app, the “This is my shop” button on the shop's page writes that email for you.